Contact Us
Maventoa™Maventoa™ — Operated by Tianjin Zhonghe Media Co., Ltd.
Legal Representative: Tang Kai | Email: service@maventoa.com
Business Address: Room 101, No. 11 Keji Avenue, Daqiuzhuang Town, Jinghai District, Tianjin Diao Dandan
Reach Our Team
Email: service@maventoa.com
Telephone: +86 13410731841
Customer Service Hours: 8:00 AM–10:00 PM
When contacting us about an order, include its order number and a short description of the assistance needed. Photographs of an affected item or parcel can help us investigate damage or an incorrect delivery.
What Happens Next
We handle and respond to after-sales requests within 3 business days of receipt. If a case needs further investigation, our response will explain the next action and any information still required. This handling period does not mean every carrier investigation will be completed within that period.
Business days are Monday through Friday, excluding public holidays in China. Calendar days include weekends and holidays.
Return Correspondence
Request an eligible return within 30 calendar days after delivery. Contact us before posting merchandise so we can provide the appropriate return address. The business address above is not automatically a return destination.